Shipping Policy

Products will be delivered within 3 to 7 days of order placement. This is subject to change due to:

• Government regulations

• Natural calamities

Once an order is confirmed, HappyGut Company will not accept any refund or return requests.

Refund Policy

Refunds will only be processed for approved cases such as damaged, defective, incorrect, or unavailable products where a replacement cannot be provided.

Approved refunds will be credited to the original payment method within 5–7 business days after approval. The exact timeline may vary depending on your bank or payment service provider.

Return Policy

Returns will be accepted within 24 hours from date of receipt, Processed for approved cases such as damaged, defective, incorrect, or unavailable products.

 

Exchange/ replacement requests may be accepted only in any of the situations mentioned below:

In case of damaged Products:

HappyGut Company needs to be notified of a damaged Product within 24 hours from delivery date via email to info@happygutcompany.com

Your email should contain:

• The order number
• An image of the invoice
• The outer box image
• Two clear images & a video.

Your email will be responded to within 24-48 hrs and we shall guide and assist you with your exchange / replacement thereafter.

The damaged product should be returned to HappyGut Company in its original packing within 3 days of the customer receiving the same. In case of multiple item shipments, only the affected / damaged products can be returned. The customer will bear all the cost of shipment.

A replacement for the damaged Product shall be dispatched to you within 14 days after receipt of damaged product at our end.

In case of missing Products:

HappyGut Company needs to be notified of the missing Products within 24 hours from the date of delivery of the shipment to you. Such notification is to be made by email to info@happygutcompany.com

Your email should contain:

• The order number,
• An image of the invoice,
• The outer box image (In case only part of the shipment is missing).
• Two clear images & a video.

We offer a 24-hour replacement policy from the time of delivery for products that are damaged, defective, leaked, expired or incorrectly delivered.

To request a replacement, customers must contact our Customer Care team within 24 hours of delivery with their order number, photographs of the package and products and a brief description of the issue.

Your email will be responded to within 24-48 hrs and we shall guide and assist you with your claim regarding the missing Products.

If your replacement request is approved, the replacement product will be delivered within 3–7 business days, subject to product availability and your delivery location.

In case of spoiled Products:

HappyGut Company needs to be notified of spoilage of Product within 24 hours from the date of delivery of the shipment to you. Such notification is to be made by email to info@happygutcompany.com

Your email should contain:

• The order number,
• An image of the invoice,
• The date of packaging / date of manufacture,
• Two clear images & a video.

Your email will be responded to within 24-48 hrs and we shall guide and assist you with your claim regarding the spoiled Products.

The spoiled Products should be returned to HappyGut Company in its original packing within 24 hours of the customer receiving the same. In case of multiple item shipments, only the effected / damaged Products can be returned. The customer will bear all the cost of shipment.

If your replacement request is approved, the replacement product will be delivered within 3–7 business days, subject to product availability and your delivery location.


General

We will be unable to accept replacements due to variance in taste, texture, colour or aroma of the Product. This is because our Products are completely natural and made mostly by hand, so no two batches are identical. No compromise is made by us in the natural production process, and we use the best, natural ingredients to ensure that maximum nutritional value is retained.

Products will be replaced after due investigation and diligence by us. In all situations, we will work with you on providing an amicable solution and we always assure a fair outcome at all times.